A local government organisation were upgrading from Windows XP to Windows 7 and Office 2003 to Office 2010.
Whilst the organisation has approximately 300 + staff in total, initially there were approximately 80 staff members to have the new platform and applications rolled out to them in a specific week. The 80 staff members were made up of three target groups:
To minimise the impact that the changeover might have, it was identified that the initial target groups would require some training designed to give users an overview of what the new desktop would look like, along with some basic knowledge of how to navigate within the applications that they predominately use: Excel, Word and Outlook.
In designing a solution for our client, we needed to consider time-frames and budget and we worked closely with the key stakeholders within the business to ensure that the end result was a true partnership. Continue reading “Case Study: Office 2003 to 2010 Upgrade Training”