Trainer Profiles


Craig | Principal/Consultant

Craig Holmes worked in the Royal Australian Air Force as an Aircraft Mechanical Engineer from 1991 – 1997. After this period he was self employed as a graphic designer and consultant to the photographic industry from 1997 to 2000. He then trained as a Senior consultant for Learning Alliance from 2001 to 2003 and then six months for Pollak Learning Alliance.

In May 2003, he opened up his own training company (Raising the Bar Pty Ltd) specialising in mobile training for corporate enterprises. Craig has a Certificate IV in Workplace Training and Assessment and is a Microsoft Office Specialist Master Instructor who trains in all levels of Access, Excel, Outlook, PowerPoint, Word, VBA programming, Photoshop and Project to an intermediate level.

Craig Holmes | Microsoft Office Specialist Certified Master Instructor View Craig Holmes's profile on LinkedIn


Thomas | Consultant

Tom Atkins started as a Microsoft Office trainer/consultant in 1995. His credentials are best listed in point form.

  • Trained and qualified as Secondary Science/Maths teacher – Newcastle University
  • Worked in the NSW Education Department for seven years
  • Created software development business - writing company specific applications
  • Re-entered the teaching environment in 1995 as a contract Microsoft trainer
  • Consulted/Worked for a number of the highest profile training authorities in Australia
  • Having a Teaching Certificate allowed access to confidential statutory authorities: CSIRO, Universities, Police, Dept Of Defence etc..
  • Well versed in Microsoft Excel and Access – especially VBA


Mark | Sales Manager

Mark Van Heythuysen began his career in the training industry over 20 years ago, starting out in production and sales of self-paced video and CD-ROM based software training courses. In this role, he cemented a number of strong relationships with many corporate and government clients.

In 1999, Mark commenced a ten year career at ‘Pollak Partners’ (later known as TP3), starting as an Account Manager and departing in 2009 as the NSW Sales Manager.

In November 2009, Mark joined the team at ‘Raising the Bar’ in the role of Sales Manager.

During Mark’s 20 + years in the industry he has been involved in putting together numerous customised training solutions within a broad cross-section of industries.


Anita | Consultant

Anita has had a career that has revolved around the IT industry in one way or another. With roles in sales, manufacturing, quality assurance, project management and finally training, where she has stayed. This varied work history, gave Anita her passion for computers and the opportunity to bring her two loves together – teaching and technology.

During the last 17 years Anita has been designing and delivering both Business Management and Computer Application courses to individuals, small business and large corporations in a wide variety of fields and industries. This has also involved a large amount of Consulting to develop customised solutions for the clients. Also Project Managing entire system upgrades for large companies, including their network, hardware, software and their training.

Anita’s focus as a trainer has been to sift through all the theory and bring practical knowledge to the forefront. Consistently using accelerated learning tools in all training to enhance the learning experience for the participant. This means training by using as many of the senses as possible.

Having expertise with the entire Microsoft Office Suite, allows Anita to aid the participants to integrate the varied software to the most efficient solution for their needs, and thereby increasing their proficiency in using the products.

"…My personal philosophy is that education is the first step to discovering and improving ourselves in the workplace and in life…"

Anita Ayre | Microsoft Office Specialist Certified Master Instructor


Sean | Consultant

Sean’s work life started with materials management in the automotive industry where his skills and passion with computers soon blended with and eventually overtook working with components and assembly lines. After a formal education in various computer programming languages his ability to communicate these concepts lodged him firmly in the IT Applications training industry. Since 1995 Sean has been working for some of Sydney’s largest IT Training companies, Delivering a mix of Microsoft Office Applications including Excel and Access VBA, HTML/CSS/Web Design, Adobe Photoshop and other image editing software.

Sean has a Certificate IV in Training and Assessment and is registered with the Australian Public Service (APS) Panel for facilitating training with Government Organisations.

Sean Misso | Microsoft Office Specialist Certified Master Instructor


Libby | Consultant

Libby was Personal Assistant to a variety of Executives and Directors in Insurance, Construction and Accounting industries for a number of years. She then moved into a training career and was senior trainer in a large Training Company for 7 years where she also wrote courseware and trained other trainers. Libby has extensive experience in on-site, customised training at a variety of client’s premises including Government sites. She has experience with health systems and training for Department of Mental Health and Department of Defence.

Libby has a Certificate IV in Workplace Training and Assessment. Libby has been training for more than 19 years and has a sound working knowledge of all levels of Lotus Notes, Access, Word, Excel, PowerPoint, Publisher, Outlook and FrontPage. Libby also trains Time Management courses using Adult Learning techniques.

Libby Jacket | Microsoft Office Specialist Certified Master Instructor


Tom | Consultant

Tom studied international affairs at university both in Paris and New York. Afterwards, he went through the executive management training program as an international banker in one of America’s largest money centre banks. In 1984, he came to Sydney as that bank’s sole Representative to Australia and New Zealand. In 1986, he joined a local bank prior to taking up citizenship. Tom ran the bank’s Asian Business & Trade, Trade & International and Leasing areas for the bank. Afterwards, he opened and ran an office for a high-tech Swiss IT company for two years before moving into project management which then led him into training. Tom specialises in a mix of desktop courses from beginner to advanced which draw on his experience. He recently completed his Masters degree in project management.

Educational Qualifications

  • MPM – Sydney University
  • BA - Columbia University, New York
  • AA - American University of Paris, Pars
  • Member - Project Management Institute (PMI)
  • MCSE/MCDBA/MCT – Microsoft Corp
  • Adobe Certified Expert (ACE) – Acrobat
  • TAA
  • Cert IVs in Bookkeeping & Accounting


Dieter | Consultant, Facilitator, Trainer, Coach

Dieter has over 30 years experience working in a wide range of contexts including human resource management, industry and business training, learning and development, leadership and organisational development. He has worked predominantly within the manufacturing (BMW South Africa) and the training industry, both in South Africa and in Australia.

Dieter has designed and presented many leadership and management development programs to achieve organisational change and improved management practices, both in the public and the private sector. As General Manager Professional Services of a large Australian training company, he also managed and mentored a large specialist team of learning and development consultants.

His passion and dedication for learning and development motivates the individual and the organisation to be more results-focussed and committed to continuous improvement. His facilitation style challenges the personal comfort zone.

Dieter’s areas of expertise cover management and operational areas and include:

  • Leadership and Management Training
  • Organisational Change and Development
  • Learning and Development
  • Executive Coaching
  • Presentation and Facilitation Skills
  • Interpersonal Skills Training and Development

Qualifications and Accreditations:

  • Bachelor of Commerce
  • Honours Degree in Human Resource Management
  • Certificate IV in Training & Assessment (TAE40110)
  • Diploma of Management (BSB51107)

  • Accredited in Life Styles Inventory (LSI), DiSC, Team Management Systems and TriMetrix
  • NLP Practitioner
  • Accredited Coach with Growth Coaching International
  • Member of the International Coaching Federation
  • Institute for Learning Practitioners Fellow (ILPF)


Dieter has for many years coached on a wide range of topics in and across numerous industries and management levels. Dieter’s expertise includes providing Laser Coaching individuals on any topic in 15 minute “on-call” sessions conducted by phone. This has been an integral part of various leadership programs, providing in-the-moment support to participants when they need it most.


Dieter draws from his own international and cross-cultural experience as well as the experience of those he has coached and mentored for over 20 years to provide practical and relevant mentoring support for leaders in numerous fields.

Performance Management

As an experienced trainer and facilitator, Dieter’s focus has been on individuals and groups achieving outstanding results by realising their potential. He has worked with many clients in the provision and implementation of outcomes-based solutions especially in the Learning and Development area. Key leadership and management programs included a range of courses such as Leadership, Creating High Performance Teams; Customer Service; Dealing with Difficult Situations; Communication Skills, Creativity and Innovation, Negotiation Skills, Presentation Skills and Project Management.

Team Development

Dieter is a certified practitioner in numerous diagnostic tools including Team Management Systems, DISC and Human Synergistics (LSI). He is skilled at integrating these tools into team development programs as well as coaching individuals to integrate their insights from these tools into their team leadership approaches.


Mark | Xero Trainer

Mark Harding is a Chartered Accountant, a Xero Gold Champion, Xero Trainer (Qualified CERT IV Training Certificate), Xero Advisor, Xero Certified Payroll Specialist, Xero Certified Migration Specialist and a qualified WorkflowMax Adviser. Mark specialises in Xero as he believes this cloud based program has the ability to turbo-charge any business. With 30 years of experience in both running his own business and assisting others, Mark is very practical, experienced and technical.

The Xero Essentials course offered by Raising the Bar gives a good overview of the product to enable you to make decisions in your business with up-to-date information.


David | Professional Development Consultant


A qualified Trainer and Assessor who combines many years of practical experience in leadership, team building, change management, general management, marketing, community relations, public relations, issues management, fundraising and financial management, with extensive experience in professional development training, mentoring and facilitation.

Key Capabilities

A leader, manager, mentor and facilitator with a track record of supporting people and teams to achieve their potential. A creative and strategic thinker who combines excellent leadership, management and coaching capabilities with the ability to tailor training and mentoring to meet the specific needs of different individuals and groups.

Training and Facilitation Expertise

Highly skilled in these areas of delivery:

  • Leadership, management and coaching
  • Business planning
  • Project management
  • Time management
  • Communication skills
  • Presentation skills
  • Business writing
  • Influencing skills
  • Customer service
  • Managing challenging interactions
  • Growing resilience
  • Delivering induction programs

Career Summary

Director Jackett ConsultingNovember 1995 to present
GM Marketing Northcott March 2014 – July 2015
Executive GM Community Engagement House with No Steps May 2012 – Feb 2014
GM Fundraising and Marketing House with No Steps August 2010 – May 2012
Director Relationship Fundraising and Communications Autism Spectrum Australia January 2008 – July 2010
GM Marketing and Communications St Vincents and Mater Health Sydney March 2005 – January 2008
Director Community Relations The Children’s Hospital at Westmead May 1994 – February 2005
Marketing Manager Air New Zealand June 1990 – May 1994

Other marketing, communications and finance roles with:

  • Johnson & Johnson
  • Cerebos Australia
  • Unilever.


Qualified Accountant - Institute of Cost and Management Accountants (ICMA). In 1986 the Institute was granted a Royal Charter and changed its name to the Chartered Institute of Management Accountants (CIMA).

Cert IV in Training and Assessment TAE40110.

1300 937 782 Contact us