OUTLOOK ADVANCED 2013

Course Overview

This course is for regular users who are seeking to learn skills and techniques to use the program more effectively. Participants will share folders, schedule and manage meetings, organise mail folders and explore message options and set up tasks.

Course Prerequisites

Microsoft Outlook Beginner 2013 or equivalent

Raising the Bar

1300 937 782

www.rtb.com.au

Edit Messages

Copy Within Messages
Copy Between Messages
Copy From Other Sources
DeleteText
Remove Attachments

Organise Messages

Create Folders
Move & Copy Messages
Delete Messages
Recover Deleted Messages
Clean Up Conversations
Favourites
Delete Folders
Recover Deleted Folders
Empty Deleted Items
Quick Steps
Customise Default Quick Steps
Create Quick Steps
Archive Messages
Recover Archived Messages

Search

Instant Search
Expand Searches
Search Query Syntax
Dates and Sizes
Recent Searches
Search Options
Other Outlook Items
Search Folders
Predefined Search Folders
Customise Predefined Search Folders
Custom Search Folders

Views

Change Current View
Arrange View Messages
Sort View Messages
View Columns
Format View Columns
Create Custom Views
Filter Custom Views
Delete Custom Views

Colour Categories

Create New Category
Assign Category
Quick Click Categories
Find Messages Using Categories
Remove Categories
Delete Colour Category

Work With Rules

Rules Basics
New Rules from Template
Conditions
Actions
Exceptions
Name and Review Rules
Test Rules
Manage Existing Rules
Delete Rules

Email Techniques

Effective Email Management
Recall Sent Messages
Print Messages
Print Message List
Change Message Format
Themes and Stationery
Apply Themes or Stationery
Save Message Drafts
Use Saved Messages
Send Voting Messages
Respond To Voting Messages
Track Responses
Automatic Responses

Appointments and Events

Use Click To Add
Use Appointment Window
Reschedule Appointments
Recurring Appointments
Schedule Events
Set Free and Busy Times
Categorise Activities
Print Calendars
Delete Activities

Meetings

Schedule Meetings
Meeting Response Options
Respond to Meeting Requests
Track Responses
Change Meetings
Add or Remove Attendees
Prevent Responses
Cancel Meetings
Scheduling Assistant
Use Calendar Groups for Meetings

Manage Contacts

Email a Contact
Add Contacts from Email
Send Electronic Business Cards
Add Received Electronic Business Card
Create and Use Contact Groups
Use Partial Contact Groups
Edit Contact Groups
Contact Activity Options
Manually Record Contact Interaction
Record Timed Interaction
Review Contact Interaction

Task Requests

Task Requests Explained
Create Task Requests
Respond to Task Requests
Complete Assigned Tasks
View Updated Task Requests