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Raising the Bar - Terms and Conditions & Refund Policy

Raising the Bar (ABN 45 673 357 077)

Definitions:
 
 •  Raising the Bar means the company who provides the  
    training courses to its clients.
 •  Client means the company or person paying for the course.
 •  Student means the person attending the course paid for by 
    the client.
 •  A student and a client may be the same person.
 •  A trainer is a person that conducts the training.
 •  A public course is a scheduled course where anyone can
    attend. These courses are advertised on our website.
 •  A closed course is a course where the attendance is 
    restricted to a single company or individual and is 
    not advertised on our website.

Terms and Conditions:
 
1.  All advertised course prices include GST (Australian 
    Goods and Services Tax)
    
2.  All courses must be paid in full before attending the
    course.
    
3.  Courses can be rescheduled up until one week in advance 
    FREE of charge. For closed courses, where travel and 
    accommodation expenses have previously been paid,
    the client will be charged these expenses in full.

4.  Any cancellation within 1 calendar week will be charged
    at the full rate. For public courses, the student
    is entitled to re-sit the course.(see point 7)
    
5.  For public courses, if a student fails to attend a 
    course without notifying Raising the Bar in writing at  
    least one week in advance, all fees and charges for that 
    course will be forfeited. The student is entitled to 
    re-sit the course.(see point 7)
    
6.  Raising the Bar reserves the right to reschedule courses
    where there are less than 3 students booked onto the 
    course.
    
7.  For public courses, students wishing to re-sit a course 
    they have already paid for can do so FREE of charge for
    up to 4 calendar months from the scheduled course date  
    subject to the following conditions.
    
     • A student can only re-sit a course if there are 
       available positions. 
     • Students can apply for a position the day before the 
       scheduled course date.
     • Students must attend the course for the same version of 
       the software of the original course.
       
8.  Raising the Bar reserves the right to reschedule a course
    if necessary due to reasons outside its control, for 
    example and not limited to, trainer illness or injury, 
    power failure or mechanical/electrical malfunction.
    
9.  The training facility at Raising the Bar is a non smoking
    area.
    
10. A client or student shall not approach or make offers of 
    employment to any employee, consultant or trainer, directly
    or indirectly for a period of 12 months from the date of 
    training. In the event that any trainer, consultant or 
    employee of Raising the Bar is hired by, works for or  
    receives money from any client, directly or indirectly,   
    a fixed $20,000 AUD(Twenty Thousand Australian Dollars)  
    will be charged introduction fee of by Raising the Bar to   
    the client and is payable within 21 days of letter of  
    demand sent by Raising the Bar to the client.
    
11. Raising the Bar shall in no circumstances be liable for any 
    loss of profit suffered directly or indirectly following any
    training course attended by the student.