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Raising the Bar Refund Policy

Raising the Bar (ABN 45 673 357 077)

Definitions:
 •  Raising the Bar means the company who provides the training 
    courses to its clients.
 •  Client means the company or person paying for the course.
 •  Student means the person attending the course paid for by 
    the client.
 •  A student and a client may be the same person.
 •  A trainer is a person that conducts the training

Terms and Conditions:
 1. All advertised course prices include GST (Australian Goods 
    and Services Tax)
 2. All courses must be paid in full before attending the
    course.
 3. Courses can be rescheduled up until one week in advance  
    FREE of charge.
 4. Course cancellations can be made up until one week in 
    advance and will incur a $50 cancellation fee for each
    day of the course (i.e. 2 day course = $100 cancellation
    fee). No cancellations can be made after a week in advance 
    of the scheduled course date.
 5. If a student fails to attend a course without notifying 
    Raising the Bar in writing at least one week in advance, 
    all fees and charges for that course will be forfeited.
    The student is entitled to re-sit the course.(see point 6)
 6. Students wishing to re-sit a course they have already paid 
    for can do so FREE of charge for up to 4 calendar months 
    from the scheduled course date subject to the following 
    conditions.
    • A student can only re-sit a course if there are available 
      positions. 
    • Students can apply for a position any-time after 2pm the 
      day before the scheduled course date.
    • Students must attend the course for the same version of 
      the software of the original course.
 7. Raising the Bar reserves the right to reschedule a course 
    if necessary due to reasons outside its control, for example
    and not limited to, trainer illness or injury, power 
    failure or mechanical/electrical malfunction.
 8. The training facility at Raising the Bar is a non smoking
    area.
 9. A client or student shall not approach or make offers of 
    employment to any employee, consultant or trainer, directly
    or indirectly for a period of 12 months from the date of 
    training. In the event that any trainer, consultant or 
    employee of Raising the Bar is hired by, works for or  
    receives money from any client, directly or indirectly,   
    a fixed $20,000 AUD(Twenty Thousand Australian Dollars)  
    will be charged introduction fee of by Raising the Bar to   
    the client and is payable within 21 days of letter of  
    demand sent by Raising the Bar to the client.
10. Raising the Bar shall in no circumstances be liable for any 
    loss of profit suffered directly or indirectly following any
    training course attended by the student.